FAQs

Are you eco friendly ? 

We care about our planet! Check out our About Us page to read about the positive steps we’re taking.

Are your products cruelty free ? 

Yes. All of our products are cruelty free & non toxic. We use only the best supplies to ensure our products are of the highest quality as well as being safe.

When will my order arrive ?

Our turnaround is currently 7 working days. Please allow this time for your order to be processed, and an additional 3 - 5 working days for your order to be shipped. Due to us being a small business, our turn around can go up to 10 working days during busy periods. 

Are your products designer ?

No. Our fragrance oils are very similar to the designer high end scents. We are in no way affiliated with the designer company, our products simply smell similar to the perfume/aftershave.

What if there’s an issue with my order ? 

We hope you love your order, but if there is something not quite right then we are more than happy to resolve the issue. Please email contact@sumptuousscents.com within 7 days of receiving your order. 
If your item is faulty or damaged you may need to provide photographic evidence.  If you simply dislike the fragrance then please make sure you do not open or use the product so that an exchange or refund can be given. We are unable to refund or exchange opened products.
We hope you understand that as a small business proof is needed to verify any claims and to protect our business. Of course we are happy to help resolve any genuine claims.